Support
Use your registered pharmacy/account details when requesting help so the support team can identify the correct tenant safely. For account or subscription issues, include your registered phone number and pharmacy licence number where relevant.
Payment support
For payment verification, include the payment method, amount, payment date and transaction/reference number. Never send your PIN, OTP or password.
Technical support
For a software issue, describe the screen/module, what you were trying to do, what happened, and the exact error message. Screenshots may help when they do not expose passwords or other secrets.
Security and privacy
If you believe an account has been accessed without authorization or you have a privacy/security concern, contact support promptly and change affected credentials where possible.
Before contacting support
For sign-in problems, confirm that you are using the registered phone number and correct password. For expired access, check subscription/payment status. For browser display issues, refresh the page before reporting the problem.