1. Free trial
The 7-day full-feature Free trial does not require a refund because no subscription fee is charged for the trial itself. The trial is intended once per eligible pharmacy licence. Trial expiry does not by itself delete the pharmacy data entered during the trial; a paid subscription is required to continue operational access after expiry.
2. Payment submission and approval
Submitting a transaction/reference number or payment request does not by itself activate a subscription. The payment must be verified and approved. Rejected or unverifiable payment requests do not create paid subscription access.
3. Before approval
If you believe you submitted an incorrect payment request, contact support promptly with the pharmacy, phone number and transaction/reference information. Do not send a PIN, OTP or password.
4. Approved subscriptions
Once a valid payment has been approved and subscription access has been activated or extended, the subscription is treated as consumed service time. Refund requests are reviewed individually where required by applicable law or where there is a verified duplicate payment, incorrect amount processing, or a service-side billing error.
5. Cancellation
You may stop renewing a paid subscription. Cancellation prevents future renewal but does not normally convert already activated subscription time into cash. Access continues until the applicable subscription expiry unless the account is otherwise suspended under the Terms.
6. Duplicate or incorrect payment
For a suspected duplicate or incorrect payment, contact support with the transaction/reference number, amount, payment date and pharmacy details. We will verify the payment records before deciding the correction or refund method.
7. Referral commission effect
A payment that is not approved does not generate referral commission. If an approved payment is later formally reversed or refunded, any related referral commission may be cancelled, adjusted or recovered so that commission reflects eligible subscription money actually retained.
8. Processing
Approved refunds or corrections are processed using a reasonable available method after verification. Timing can depend on the payment channel and information required to validate the request.
9. Contact
Submit refund or cancellation questions through Contact & Support and include enough transaction information for verification. Never provide your payment PIN, OTP or password.